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| ::Maintenance and support services: |
Western has a qualified maintenance and service center. This
center provides 24 hours support for the customers. This center is also responsible
for customer support and training during equipment warranty period, on customer
site or in our factory. Furthermore,
we develop technical training seminars to support the various applications of
our customers.
The
seminars cover embedded systems, micro-controllers, DSP, electronic scales, Programmable
Logic Controllers (PLC), process automation, and software applications.Our technical support is available
throughout the entire development process.
Support by e-mail and phone
is provided to all customers. Each
project is assigned a technical project manager that coordinates all support and
service issues, pre and post delivery. |
| :: Western Tracking system: |
| We
deliver rapid expert responses to customers on technical issues. Each support
request is identified on the tracking database and is reviewed daily by management.
We stand behind the parts we produce
and provide long term support for our products. |
| :: Send us an e-mail: |
| We can handle most inquiries via e-mail. Send us your question and we will get back to you within 24 hours. |
| Customer support email : customer.srv@gwdt.net |
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:: Give us a call: |
WDT customer Support center is available from 8:00 am to 4:00 pm (GMT), six days a week.
At 0124307929 or 38310221. |
| :: Maintenance / support request form :: |
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