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Wednesday, March 10th 2010 2:57:06 PM |
Customer Services: |
| :: Our Applications Engineering Department: |
| GWDT
has a qualified maintenance and service center. This
center provides 24 hours support for over 100 customers. This center is also responsible for customer support during equipment warranty period, on customer site or in our factory. Furthermore, we develop Technical Training seminars to support the various applications of our customers. |
| The
seminars cover embedded systems, micro-controllers, DSP, electronic scales, Programmable
Logic Controllers (PLC), Process automation, and software. Our technical support is available throughout the entire development process. Support by e-mail and phone is provided to all customers. We offer customer training throughout the middle east at the customer's location or our facility. Each project is assigned a technical project manager that coordinates all support and service issues, pre and post delivery. |
| :: GWDT Tracking system: |
| We
deliver rapid expert responses to customers on technical issues. Each support
request is identified on the tracking database and is reviewed daily by management.
We stand behind the parts we produce and provide long term support for our products. |
| Maintenance Request form |
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| Copyright © GWDT co. 2008 |