Customer Services: |
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| :: Our
Applications Engineering Department: |
GWDT
has a qualified maintenance and service center. This
center provides 24 hours support for over 100 customers.
This center is also responsible
for customer support during equipment warranty period, on customer
site or in our factory.
Furthermore,
we develop Technical Training seminars to support the various applications of
our customers. |
The
seminars cover embedded systems, micro-controllers, DSP, electronic scales, Programmable
Logic Controllers (PLC), Process automation, and software.
Our technical support is available
throughout the entire development process. Support by e-mail and phone
is provided to all customers. We offer customer training throughout
the middle east at the customer's location or our facility.
Each
project is assigned a technical project manager that coordinates all support and
service issues, pre and post delivery. |
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| :: GWDT Tracking system: |
We
deliver rapid expert responses to customers on technical issues. Each support
request is identified on the tracking database and is reviewed daily by management.
We stand behind the parts we produce
and provide long term support for our products. |
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| Maintenance Request form |
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